Application Support & Managed Services

Get in Touch

    Contact Info

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      18 Phan Van Tri, Go Vap Ho Chi Minh City. Viet Nam

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      azentra.asia@gmail.com

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      +84 367 006 513

    Launch Day is Just the Beginning. We Ensure Your Continued Success.

    The Silent Risks After Launch Day

    A successful launch is a major milestone, but the post-launch phase is where the real operational challenges begin. Without a dedicated technical team, your business could face:

    • Costly Downtime & Performance Degradation: Your application suddenly crashes or slows down under user load, damaging revenue and brand reputation.

    • Security Vulnerabilities & Data Risks: New cyber threats emerge constantly. Without timely patching, your sensitive company and customer data could be compromised.

    • Emerging Bugs & Poor User Experience: Minor glitches that aren't addressed quickly can accumulate, leading to user frustration and churn.

    • Stagnant Technology & Lack of Evolution: The application isn't updated with new technologies or features, causing it to become outdated and lose its competitive edge.

    • High Overhead of an In-house Team: Building and retaining a full-time, in-house technical team just for application maintenance is often expensive and inefficient.

    Azentra provides a professional, proactive solution so you can have complete peace of mind.

    Azentra's Comprehensive Application Support & Managed Services

    We don't just fix what's broken. We act as your dedicated technical partner, ensuring your application operates at peak performance and is ready for the future.

    • 24/7 Proactive Monitoring Our systems continuously track your application's health, from server performance to potential errors. Azentra detects and resolves issues before they ever impact your users.

    • System Maintenance & Timely Bug Fixes From updating operating systems and databases to resolving bugs that emerge during operation, our team ensures your application remains stable and reliable.

    • Security Management & Patching We regularly scan for security vulnerabilities and apply necessary patches to protect your application and data from cyber threats.

    • Performance Optimization As your business grows, we analyze and optimize your code, database queries, and infrastructure architecture to ensure your application remains fast and responsive, even under heavy traffic.

    • Feature Enhancement & Application Evolution Our services go beyond maintenance. Azentra can continue to develop new features, improve the user interface, and upgrade the technology stack to keep your product fresh and competitive.

    Why Choose Azentra as Your Long-Term Support Partner?

    • Unmatched Product Knowledge: If we built your application, no one understands its architecture better. For third-party applications, we perform a thorough technical audit to gain comprehensive knowledge.

    • A Proactive, Not Reactive, Approach: We don't wait for problems to happen. Azentra focuses on prevention, which saves you money and protects your reputation in the long run.

    • Access to a Full Team of Experts: You gain access to our entire team of specialists—from Backend and Frontend to Mobile and DevOps—rather than just one or two IT staff members.

    • A Cost-Effective Solution: Compared to the high cost of maintaining an in-house technical team, our flexible service packages offer superior economic efficiency, allowing you to focus resources on your core business.

    • Aligned with Your Business Goals: We understand that every update and bug fix must serve your business objectives. Azentra always advises on solutions that best support your growth strategy.

    Plan Benefits

    • Global Data Analysis
    • Zero broker commission
    • Analytics and Engineering
    • IT Services & Cybersecurity
    • Data and Cloud Computing
    • Global Data Analysis
    • Zero broker commission
    • Analytics and Engineering
    • IT Services & Cybersecurity
    • Data and Cloud Computing

    Questions? You’re covered.

    Yes. For applications developed by a third party, we begin with a "Technical Audit" to conduct a comprehensive assessment of the codebase, architecture, and current health. Based on that audit, we propose a tailored support and management plan.

    Azentra provides clear, customized Service Level Agreements (SLAs) for each client. These SLAs define specific response times for issues based on their severity, ensuring that critical problems are always addressed with the highest priority.

    We offer flexible engagement models, including monthly retainers with a set number of hours or on-demand service packages. We will work with you to find a solution that best fits your budget and needs.

    'Support' covers maintaining the application's stability, fixing bugs, and optimizing performance. 'New feature development' involves building entirely new functionality for the product. Azentra's service packages can be tailored to include both, depending on our agreement.